COVID-19 Conditions and Exclusions
This document is a summary of the cover we can provide specifically in relation to Coronavirus. It does not form part of your policy.
Your policy includes cover for any medical claim due to Coronavirus while travelling, provided that you have received the recommended number of doses of an approved Coronavirus vaccine (including boosters where eligible) 14 days prior to your trip commencing. This vaccination requirement shall not apply and any medical claim due to Coronavirus will be covered, where you were ineligible for vaccination (including Boosters) or unable to receive the vaccination for medical reasons and this is shown in your medical records.
In addition, your policy includes cover if you have to cut short your trip and return to the AUSTRALIA because you have tested positive for Coronavirus (provided this is necessary & unavoidable).
Your policy also includes cover for cancellation if you are unable to travel due to you either:
- testing positive for Coronavirus within fourteen (14) days of your trip departure date, or
- you being admitted to hospital due to testing positive for Coronavirus since your policy commenced on 1st December 2021.
Your policy does not include cover for cancellation due to you being required to self-isolate.
We will not cover any cancellation or travel disruption claims due to the government or other regulatory authority placing a restriction on travel due to Coronavirus or any future pandemic.
It is your responsibility to check the latest advice from the Australian Department of Foreign Affairs & Trade (DFAT) prior to commencing your trip, which you can find at: smartraveller.gov.au
You can travel to all countries worldwide, subject to the restrictions laid out in the table below:
| Scenario | Covered? | Additional Information |
|---|---|---|
| You are travelling to a destination for which the DFAT are NOT advising against all travel or advising against all but essential travel. | times | Full cover is provided as per the terms and conditions of the policy. |
| You are travelling to a destination where the DFAT have advised against all (or all but essential) travel solely due to the Coronavirus risk. | times | There is no cover if you travel against DFAT advice. |
| DFAT have advised against all but essential travel for any other reason. | times | There is no cover if you travel against DFAT advice. |
| DFAT have advised against ALL travel. | times | There is no cover if you travel against DFAT advice. |
Coronavirus means Covid-19 including any related and/or similar conditions howsoever called, or any mutation of these. Full details of what is covered and what is not covered, including any conditions or limits of cover, can be found in the policy wording. Please ensure you read your policy wording to ensure you understand what you are and what you are not covered for.
Before you travel
| Scenario | Covered? | Additional Information |
|---|---|---|
| You, or another insured person, fall ill with Coronavirus within 14 days of your planned departure, which means you are unable to travel and you are forced to cancel your trip. | times | Subject to an official positive test result. No cover if symptoms or diagnosis occurred prior to 1st December 2021. |
| You, or the person you have booked to travel with, need to self-isolate, because someone you have been in contact with has been diagnosed with Coronavirus, which means you are unable to travel & you wish to cancel your trip. | times | There is no cover under our policy, if you have to cancel your trip for this reason. |
| You are due to travel imminently, but the DFAT are currently advising against ‘all but essential travel’ to your booked destination country due to Coronavirus risks, which means you are unable to travel and you wish to cancel your trip. | times | There is no cover under our policy, if you have to cancel your trip for this reason. Your travel agent/tour operator would be responsible for reimbursing you or offering an alternative. |
| You are due to travel imminently to a destination and the DFAT are currently advising against ‘all but essential travel’ to your booked destination country due to Coronavirus risks. However, you wish to travel anyway. | times | There is no cover if you travel against DFAT advice. |
| You are due to travel imminently, but the country to which you are travelling have since introduced a quarantine period upon your arrival. You no longer wish to travel and want to cancel your holiday. | times | There is no cover under our policy, for any claim due to quarantine requirements at your destination. |
| You are due to travel imminently, but the Australian Government have introduced a quarantine period upon your return to Australia. You no longer wish to travel and want to cancel your holiday. | times | There is no cover under our policy, for any claim due to your disinclination to travel. |
| You are due to travel imminently but hear that there are a number of cases of Coronavirus near where you are staying. You no longer wish to travel and want to cancel your holiday. | times | There is no cover under our policy, for any claim due to your disinclination to travel. |
| You booked your trip to attend a specific event (for example a wedding, sporting event, show) which has been cancelled. You no longer wish to travel and want to cancel your trip. | times | There is no cover under our policy, for any claim due to your disinclination to travel, including due to an event being cancelled. |
| You are due to travel imminently, and your hotel advises that certain facilities may now be restricted or closed during your stay due to Coronavirus restrictions. You no longer wish to travel and want to cancel your holiday. | times | There is no cover under our policy, for any claim due to your disinclination to travel, including lack of advertised facilities at your hotel or accommodation. |
| Your holiday has been cancelled due to Coronavirus but your provider is only offering you a voucher rather than a refund. | times | Your policy only covers irrecoverable losses. Please note that in most cases you will have a legal right to a refund and should take the matter further with your travel provider. |
| You have been made redundant and cannot afford to travel any more. | times | Provided that there are no circumstances known you to at the point of purchase. |
| Your airline goes into administration due to the pandemic. | times | There is no cover under our policy, for any claim due to your airline going into administration due to the pandemic. |
| Your travel provider (other than an airline) goes into administration due to the pandemic. | times | There is no cover under our policy, for any claim due to your travel provider (other than an airline) going into administration due to the pandemic. |
| You are due to travel to pre-booked accommodation as a group of households however local restrictions have limited the number of households that may stay in the same accommodation. You are unable to travel as planned and want to cancel your holiday. | times | There is no cover under our policy, if you have to cancel your trip for this reason. |
During your trip
| Scenario | Covered? | Additional Information |
|---|---|---|
| You fall ill with Coronavirus abroad and need medical treatment abroad. | times | “There is no cover if you were eligible for, but chose not to receive, the recommended number of doses of an approved Coronavirus vaccine (including boosters where eligible) 14 days prior to your trip commencing. This exclusion does not apply where you were ineligible for vaccination or unable to receive the vaccination for medical reasons and this is shown in your medical records. There is no cover if you have travelled against the advice of the DFAT. You must contact our nominated emergency assistance service, or someone must do so on your behalf. |
| You fall ill with Coronavirus abroad and need to be repatriated to Australia | times | “There is no cover if you were eligible for, but chose not to receive, the recommended number of doses of an approved Coronavirus vaccine (including boosters where eligible) 14 days prior to your trip commencing. This exclusion does not apply where you were ineligible for vaccination or unable to receive the vaccination for medical reasons and this is shown in your medical records. There is no cover if you have travelled against the advice of the DFAT. You must contact our nominated emergency assistance service, or someone must do so on your behalf. |
| You fall ill with Coronavirus abroad and you need to extend your stay as a result of Coronavirus, incurring additional costs. | times | “There is no cover if you were eligible for, but chose not to receive, the recommended number of doses of an approved Coronavirus vaccine (including boosters where eligible) 14 days prior to your trip commencing. This exclusion does not apply where you were ineligible for vaccination or unable to receive the vaccination for medical reasons and this is shown in your medical records. There is no cover if you have travelled against the advice of the DFAT. You must contact our nominated emergency assistance service, or someone must do so on your behalf. |
| You fall ill with Coronavirus abroad and it is necessary to cut short your trip and return to Australia. | times | “Subject to an official positive test result. There is no cover if you have travelled against the advice of the DFAT unless you are travelling within ‘Europe’ and the DFAT advice is solely due to Coronavirus risks. You must contact our nominated emergency assistance service, or someone must do so on your behalf. |
| You are denied boarding at the airport (or cruise terminal) due to suspected symptoms of Coronavirus, or due to an inconclusive or delayed PCR test. | times | There is no cover under our policy for these circumstances. |
| You are denied entry to your destination country due to suspected symptoms of Coronavirus, due to an inconclusive or delayed PCR test, or due to your failure to comply with that country’s entry requirements. | times | There is no cover under our policy for these circumstances. |
| You show symptoms of Coronavirus whilst on your trip and must self-isolate in your accommodation. You would like to claim for any cancelled excursions. | times | There is no cover under our policy for these circumstances. |
| You need to curtail your trip as a close relative has passed away from Coronavirus. | times | There is no cover under our policy for these circumstances. |
| No travel restrictions exist at time of travel. During travel, the DFAT change their advice for your destination due to Coronavirus but you are not required to return to your country of residence. However, you will be required to quarantine on your return to Australia and so you wish to return early. | times | There is no cover under our policy for these circumstances. |
| No travel restrictions exist at time of travel. During travel, the DFAT change their advice for your destination due to Coronavirus but you are not required to return to your country of residence. You wish to continue your trip and return home as originally planned. | times | The policy remains valid. |
