About excess

How is excess paid?

The applicable excess is deducted from any claim payment we make to you. Once your claim has been speedily processed and approved by our customer support team, we’ll deduct the excess amount from your claim pay out.

Can I buy out or reduce excess?

No. A standard excess of $100 applies per event claimed.

Does excess apply per benefit or per event?

Our excess deduction is applicable per related event, per person. For example

• You become seriously ill during your trip and need to return home early. As a claim, we’re looking at both trip cancellation costs and medical costs. As these expenses are related to your medical condition, we’ll treat the claim as one event. Only one excess of $100 will apply as all expenses relate to the one incident.
• Your handbag is stolen at a train station. Later that day, you accidently slip and break your arm. These are two seperate, unrelated events. An excess of $100 would apply to each event, so that’s a deduction of $200.
• You injure yourself while surfing and need stitching up at a hospital. Days later, your injury is infected and you need follow up treatment. As both expenses are part of the same event, excess will only be deducted once.

Does excess apply on all benefits?

Excess applies to most but not all benefits. To see which events attract excess, see the Summary of Cover in the Product Disclosure Statement. Excess does not typically apply to claims about:

• Passport replacement costs
• Essentials you buy due to your carrier losing your bags for more than 12 hours