Answers to all the most commonly asked questions are right here.
Use our Frequently Asked Questions as a guide to steer you in the right direction. If you don’t see your question here just drop us an email at hello@travelwithkit.com and we’ll get right on it. For a complete view on Travel with Kit policies, please check the Product Disclosure Statement.
Our claims process is easy and fast. If you need emergency assistance, call our 24-hour emergency line immediately for guidance on what to do next. So we can help you as quickly as possible, have your policy number handy when you call. If you don’t have it with you, don’t worry, we can look it up. We’ll just need to run a few questions by you first for security reasons.
In an emergency call +61 2 8880 9428 and select Option 1.
For all emergency and non-emergency claims, you’ll need to complete a postal claim form. In our step by step guide, you can download the right form for your claim, as well as find out about the support documents you’ll need to send along with your claim. If you need help filling out your claim form, call us on +61 2 8880 9428 and we’ll be happy to point you in the right direction. Looking for more ways to contact us?
We’re here day and night, to help you if you’ve been in an accident, become unwell, or need emergency medical attention while travelling overseas.
Call +61 2 8880 9428
So we can help you as quickly as possible, have your policy number handy when you call. If you don’t have it with you, don’t worry, we can look it up. We’ll just need to run a few questions by you first for security reasons.
If you’ve been caught up in an accident, injury, or sickness and think you might need hospitalisation or evacuation back to Australia, call us – or have someone call on your behalf – straight away, anytime. Please keep in mind that for us to assist you with an overseas medical emergency or evacuation claim, you need to have called us first to discuss the situation before starting treatment.
Unfortunately not, but you can reach us by email, and live chat during business hours.
Unfortunately that’s a no. By law, all Travel with Kit policies are not permitted to cover medical expenses incurred within Australia. If you become sick or injured while travelling in Australia, you’ll be entitled to cover for treatment under Medicare and, or your private health insurer.
Traveling with a little extra luggage? Congratulations on your baby news! If you’re heading off on a babymoon, or for any other reason while pregnant, you’re definitely covered for most items listed in your travel insurance policy. Where it gets a little technical is if you’re needing to claim for certain hospital or medical emergency expenses that are related to your pregnancy, including childbirth.
At a certain point in pregnancy, doctors advise that long trips are not the safest idea. Having a baby overseas in a medical emergency is no doubt the last thing you’d want. So if you’re at, or passed 26 weeks of your pregnancy, or 19 weeks with twins or more, you’re advised not to travel, and are not covered for pregnancy-related medical expenses. You are also not covered for medical expenses if you are undergoing fertility treatment, either now or before you start your trip, and, if you have experienced any pregnancy complications or other health complications that you have been advised may adversely affect the pregnancy.
Absolutely. Any dependants aged under 19 who don’t have a full-time job will be automatically insured if you name them on your Travel with Kit insurance policy, as long as they travel with a parent, grandparent or guardian for 100% of the
journey. And what’s even better — they get insured for free! If you upgrade your cover to include Winter Sports, they’ll be covered by this optional cover too.
Yes – as long as you aren’t aware of any symptoms or aren’t seeking treatment for the diagnosed condition before you buy a Travel with Kit policy, we can cover you for cancellation costs if you have to cancel the trip due to becoming sick. Once you leave on your trip, we can’t cover you for this specific pre-existing medical condition.
If you have a condition that doesn’t meet the policy requirements for automatic cover, we won’t be able to cover that condition under any of our travel insurance policies. However, your Travel with Kit insurance will still cover you for a range of included conditions, along with all the other standard policy benefits such as trip cancellation, or lost luggage.
A pre-existing medical condition means:
This definition applies to you, your travelling companions, a relative or any other person. We automatically cover 43 pre-existing medical conditions (see below), as long as you haven’t been hospitalised (including day surgery or attending an emergency department) for that condition in the past 24 months.
See the Product Disclosure Statement for full details of the terms, conditions and exclusions before you buy Travel with Kit insurance, so you can be sure it’s right for you.
If your pre-existing medical condition isn’t listed below, it won’t be covered by Travel with Jane insurance:
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Conditions and exclusions apply to every cover level and optional pack. View our Combined Product Disclosure Statement and Financial Services Guide for full details. Sub-limits apply. Not sure? Our friendly team are here to help. Get in touch
